Primary Objective:

The Shift Leader provides friendly, professional, efficient, and courteous customer service to our customers during their tanning experience, while ensuring the environment is clean and well-maintained.

 

Customer Service Responsibilities:

• Greet every customer promptly and courteously.

• Say goodbye to every customer with a “farewell affirmation”. 

• Provide above-and-beyond service to ensure every customer’s experience is worth remembering.

• Ensure customers are happy from the moment they step into the salon until they leave.

• Respond promptly to customer inquiries, questions and special requests.

• Handle and resolve customer complaints promptly and with courtesy.

• Direct unresolved customer inquiries, problems or special requests to the manager.

• Build and maintain personal, yet professional, relationships with customers.

• Manage customer accounts and ensure data integrity of customer forms, packages, and personal info.

 

Tanning Consultation and Sales Responsibilities:

• Educate customers on the importance of sensible and moderate exposure to UV light.

• Identify customer skin-types and recommend UV exposure times.

• Establish trust and rapport with customers as a natural path to boost sales and commissions.

• Use sales skills to suggest products and services that ensure both customer needs and sales goals are met.

• Collect payments for products and services.

• Complete opening and closing cash register procedures, including: counting money and receipts, balancing the register, and depositing money in safe.

 

Housekeeping Responsibilities:

• Adhere to the highest cleaning and sanitation standards.

• Immediately clean and prepare tanning rooms for customers after every use.

• Maintain store’s cleanliness, including: lobby, front desk area, hallway, vanity area and bathroom. 

• Complete assigned cleaning tasks from cleaning lists.

• Restock housekeeping and guest supplies.

 

Miscellaneous Responsibilities:

• Adhere to all company policies and procedures.

• Identify and initiate opportunities to improve salon and work environment.

• Perform miscellaneous job-related duties as assigned.

 

Requirements:

• Positive and upbeat personality.

• Good interpersonal skills and natural warmth.

• Ability to understand customer needs and the desire to exceed their expectations.

• Ability to multi-task.

• Strong attention to details.

• Ability to communicate effectively with guests and team members verbally or in written form.

• Ability to analyze and solve problems.

• Responsible and reliable.

• Availability and willingness to work a flexible schedule.

• Desire to learn about indoor tanning.

• Ability to bend, lift, and be standing or walking all day.

 

Education and Experience:

• High school diploma, general education degree or equivalent.

• Minimum 2 year work experience in a service/retail/hospitality industry.

• Tanning salon work experience not required.

• Computer literate (Windows, Word, Internet Explorer).